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CanSkate (PreCanSkate) Frequently Asked Questions

Suitability of the Program:

  • Is this program geared only to figure skaters? No, this program provides a solid background for all ice sports, such as hockey, ringette, figure skating and speed skating.
  • Does my child have to have previous skating experience before signing up for the program? No, this program is suitable for new skaters, aged three through adult, as well as those with some skating experience.
  • My children have very different levels of skating experience. Can they all register for the same session? PreCanSkate and all 6 levels of CanSkate are taught on the same session, so all family members aged 3 and up, with different skating abilities can sign up for the same session. Skaters will be assessed for skating skills on the ice, and will be placed in age and skill appropriate groups after assessment.
  • My child is between the ages of 3-5, brand new to skating, and wishes to participate in the PreCanSkate program. How do we register for that? PreCanSkate is the FIRST stage of our CanSkate program. These young skaters can register on ANY of our CanSkate sessions, and they will be placed in a group with other skaters of similar age and skill level. Once the PreCanSkate skills have been mastered, these young skaters will progress into the main CanSkate program.
  • I am an adult who wishes to learn to skate. What program do I register in? CanSkate! Our adult/teen skaters share the ice with our youth skaters -- ideal for parents learning to skate while their kids are on the ice. We offer sessions where adult/teen skaters will be placed in a dedicated group with a CanSkate certified coach or CanSkate sessions where adult/teen skaters will be placed in groups along with child/youth skaters of similar skill levels.
  • Is the CanSkate program sufficiently advanced for my skater’s skills? By the time a skater completes the CanSkate program, they will have skating skills such as fast forward and backward perimeter stroking, forward and backward crosscuts, side stops with speed, turns, basic spins, and jumps.
  • If I am sure that my skater is too advanced for the CanSkate level, what are their options? Skaters who our coaches have assessed as being too advanced for the CanSkate program will have the option of either transitioning to our STARSkate group program, SelectSkate (competitive figure skating) or CanPowerSkate
  • Is there a power skating program at your club? We offer a fall and winter CanPowerSkate program.

Placement within the CanSkate Program:

  • My child has previous experience in another program. How will they be placed in the CanSkate program? Our program levels do not correspond to recreational programming offered through city programs. All new CanSkate members are placed into PreCanSkate (a readiness for CanSkate program) and then assessed by our professional coaches, and moved to the appropriate level as needed. Skaters who come from another Skate Canada club will be placed in the appropriate stage, based on the final standing at the other club.

Registration FAQ:

  • I've never registered with LSC before. How do I create an account? Click on the login button in the top right corner of the webpage. The right hand side of the page will say "First Time Registering with LSC?”. Fill in the form and follow the instructions for registration.
  • Why do I need to complete my registration within a limited time period? Registration spots for all of our programs are limited. To ensure that your spot is saved during the registration process and that all users have an equal opportunity to register for programs, you must confirm your registration with payment by either credit card or cheque. Money is to be received by office within 7 days of registration if using the cheque/cash payment option or your spot will be lost.
  • I have registered, but I also noticed additional fees added to my invoice. What are these fees? There is an annual $45.00 Skate Canada Membership fee, which is valid for one year from Sept 1 to Aug 31. 
  • I am having troubles registering. Who can I contact for help? Any inquiries regarding registration can be sent via email to info@londonskatingclub.com and the office administrator will respond within 72 hours.

Skate Canada Fee:

  • I paid a Skate Canada membership fee when my child joined the program. Will I have to pay it again? The Skate Canada fee is an annual membership and is valid from Sept 1 to Aug 31, regardless of when you join the program.  This fee is paid only once a year, despite how many sessions your skater registers in during that time frame (i.e. fall, winter, spring, summer). The fee is required to be paid to Skate Canada every Sept 1 and is not retained by the club. This fee is non-refundable.

Withdrawing from the program or transferring to another session:

  • What is the refund deadline for the Fall/Winter CanSkate session? A refund will be issued for withdrawals after registration but before the first scheduled class begins, less the Skate Canada fee.
  • What if my skater is registered in PreCanskate and is not ready to engage the program? A refund will be given to parents of NEW PreCanSkate skaters (aged 3-5) if the refund request is received in writing within 4 weeks of the program start date.

 * ALL withdrawals are subject to a $30 processing/administration fee and Skate Canada Fee.

  • How do I withdraw due to injury? Any skater that misses four or more consecutive weeks due to an on-ice injury sustained on an LSC session is entitled to a credit of 50% of the pro-rated amount of the sessions missed. A doctor’s note must be provided to the Program Convener indicating that the injury is the result of the on-ice activity. The skater must present evidence that the injury occurred during an LSC session.
  • How do I transfer to another CanSkate session? Please email info@londonskatingclub.com and request a session day change (based on availability).
  • Can I move my child to a different session day for a couple of weeks due to a temporary conflict and then return to the original class day? No, if there is space available, you can move your skater on a permanent basis, but you cannot move back and forth between session days.

Wait List:

  • If there are no spaces left in a class, do I have to pay to have my child’s name put on a waitlist? No, there is no fee associated with the waitlist.
  • How do I put my child’s name on the waitlist? If a class if full, instead of a "Register" button beside the session, there will be a "Join Waitlist" button. When you click this button, the site will allow you to add a child from your profile to the waitlist. Once a position has become available, you will be notified by email that a position is available. You can then login and either register your child or remove them from the waitlist to allow the next person on the list to take the spot. Once the position is offered, there will be a limited time to complete the registration.
  • Can I find out where my child’s name is on the waitlist? If you login and click on "My Account" on the top right corner, you can then select "My Waitlist" from the submenu on the left hand side. This list will display each of the programs and children who are on the waitlist for each individual program along with their position on the list.

Private lessons:

  • Can my skater just sign up for private lessons without taking part in any group lessons? No, we do not offer “private lesson only” CanSkate sessions, but group lesson members have an opportunity to take a private lessons (at extra cost) during the session.
  • Where can I get further information about private lessons? Please see Selecting a Private Coach or speak to the LSC board representative at the CanSkate information table.

Parent Roles:

  • Can I drop my child off for classes and leave the arena? No, a parent or other responsible adult must be available in the rink or in the lobby area during the class.
  • Can I stand on the ice with my child if they are uncomfortable? No, for insurance purposes, only Skate Canada members are allowed on the ice.

Missed Classes:

  • My skater will miss one of their classes. Can they attend another class to make up for the missed class? Members are assigned to specific groups on the day for which they registered and cannot attend a class on another day unless they make a permanent move to that class (only possible if there are spaces available).
  • If we have an extended vacation planned, can I register my child for only part of the lessons or get a refund for the lessons missed? Participants who go away on extended vacations cannot make up the missed classes on another class day or receive a refund for missed classes. Parents who opt to register for only the latter part of a session must wait until that date to register and cannot request that a space be held for their child.

Equipment Requirements:

  • Do I have to buy the skates and helmet or are they available for rent? All participants must provide their own equipment. Required equipment includes skates (figure, hockey, or recreational) and helmets.  We encourage face masks for anyone new to skating. 
  • Does my skater need a helmet if they can already skate? Yes, for insurance purposes and safety considerations, all skaters must wear a CSA approved hockey helmet until the completion of stage 5.
  • If I forget a helmet, are there helmets available that my skater can borrow? Helmets are made available at the CanSkate information table to be borrowed if you forget your skater’s helmet. Unfortunately, there are only a few helmets available.
  • Where can I find information on skate and helmet selection? For questions regarding skate and helmet selection, please speak with the volunteer at the CanSkate table, who will direct you to the CanSkate session supervisor.